Q1What is MCA Rule 9B and why is dematerialisation mandatory for unlisted public companies?
Under Rule 9B of the Companies (Prospectus and Allotment of Securities) Rules, 2014 (amended Oct 2023), every unlisted public company must issue securities only in dematerialised form and facilitate dematerialisation of all existing securities through a SEBI-registered Category I RTA like Trustlink.
Q2What mandatory forms are required for investor KYC and service requests?
Investors must submit SEBI prescribed ISR Series forms: Form ISR-1 (Registering/Updating KYC & Bank details), Form ISR-2 (Signature Attestation by Bank Manager), Form ISR-3 (Declaration for Opting-Out of Nomination), Form ISR-4 (Duplicate Share Certificates / Transmission / Remat), Form SH-13 (Nomination Form), and Form SH-14 (Cancellation of Nomination). All forms are downloadable from our Resources section.
Q3What is the turnaround time (TAT) for resolving investor grievances?
Standard grievances filed at Level 1 are resolved within 7 business days. If unresolved or requiring complex regulatory clearance (e.g. duplicate share certificates), Level 2 escalation to the Compliance Officer provides resolution within 15 business days. As per SEBI rules, maximum statutory turnaround time is 30 days.
Q4How do I lodge a complaint on SEBI SCORES 2.0 or SMART ODR portal?
If your grievance remains unresolved after contacting our Grievance Officer and Nodal Officer, you can file an online complaint on SEBI SCORES 2.0 (scores.sebi.gov.in) or initiate online dispute resolution on the SMART ODR portal (smartodr.in). You will require your RTA Grievance Ticket Number (GRV-2026-XXXX).
Q5What is the procedure for obtaining duplicate share certificates in case of loss?
Submit Form ISR-4 along with Form ISR-1 (KYC), Form ISR-2 (Signature Verification), a copy of FIR / Police Complaint for lost certificates, an Indemnity Bond, and an Affidavit on non-judicial stamp paper. Upon verification, the RTA issues a Letter of Confirmation as per SEBI circular guidelines.
Q6How can corporate issuer companies appoint Trustlink as their Category I RTA?
Corporate issuers can initiate onboarding directly through our Client Portal, execute the Tripartite Agreement (between Issuer, RTA, and Depository NSDL/CDSL), pass a Board Resolution, and obtain ISIN activation for their equity or debt securities.
Still Have Questions or Specific Folio Queries?
Our investor servicing desk is available Monday through Friday (9:30 AM to 6:00 PM).