Vision
To be a trusted, transparent, and prompt service provider to investors, conforming to the highest standards of compliance, confidentiality, and professionalism in conduct to fulfill obligations towards capital market investors.
Mission
- • Maintain high standards of integrity and confidentiality in business conduct.
- • Comply with all regulatory requirements in a strict time-bound manner.
- • Facilitate prompt investor services via digital integration.
Prescribed Regulatory Timelines for RTA Services
Mandated maximum processing turnaround times under SEBI Master Circular for Category I RTAs.
| Nature of Investor Service | Expected SEBI Timeline |
|---|---|
| Transmission of physical / demat securities | 21 Days |
| Issue of Duplicate Share Certificate (Form ISR-4) | 30 Days |
| Dematerialisation of physical shares (DRF) | 15 Days |
| Rematerialisation of depository securities | 30 Days |
| Transposition of security holders | 15 Days |
| Change of address / bank details / contact info | 15 Days |
| Registration / Updation of PAN & KYC (Form ISR-1) | 15 Days |
| Nomination registration / cancellation (Form SH-13 / SH-14) | 15 Days |
| Revalidation of Dividend / Interest Warrants | 15 Days |
| Investor Grievance Redressal (Level 1) | 7 to 15 Days |
| IPO / Rights Issue Allotment & Refund processing | 6 Days |
Do’s for Investors
- ✓ Encash dividend warrants regularly before expiration.
- ✓ Ensure valid PAN, Aadhaar, and nomination details are registered for all folios.
- ✓ Promptly update changes in bank account and communication address via Form ISR-1.
- ✓ Convert physical shares into demat mode to eliminate loss/damage risks.
Don’ts for Investors
- ✕ Do not hold physical share folios without registering mandatory PAN and nomination.
- ✕ Do not send original share certificates without registered post / tracking.
- ✕ Do not deal with unauthorized agents or intermediaries for RTA services.
- ✕ Do not share unverified OTPs or login credentials.